COMPANY

Security & Privacy

Data security and privacy is at the heart of what we do — helping our customers build trust at scale through data-powered video storytelling.

Data Protection

Data at rest

All datastores with customer data, in addition to S3 buckets, are encrypted at rest. Sensitive collections and tables also use row-level encryption.

This means the data is encrypted even before it hits the database so that neither physical access, nor logical access to the database, is enough to read the most sensitive information.

Data in transit

Storyline uses TLS 1.2 or higher everywhere data is transmitted over potentially insecure networks. We also use features such as HSTS (HTTP Strict Transport Security) to maximize the security of our data in transit. Server TLS keys and certificates are managed by AWS and deployed via Application Load Balancers.

Secret Management

Encryption keys are managed via AWS Key Management System (KMS). KMS stores key material in Hardware Security Modules (HSMs), which prevents direct access by any individuals, including employees of Amazon and Storyline. The keys stored in HSMs are used for encryption and decryption via Amazon’s KMS APIs.

Application secrets are encrypted and stored securely via AWS Secrets Manager and Parameter Store, and access to these values is strictly limited.

Product Security

Penetration Testing

Storyline engages with one of the best penetration testing consulting firms in the industry at least annually. Our current preferred penetration testing partner is Defensive. All areas of the Storyline product and cloud infrastructure are in-scope for these assessments.

Vulnerability scanning

Storyline requires vulnerability scanning at key stages of our Secure Development Lifecycle (SDLC):

Malicious dependency scanning to prevent the introduction of malware into our software supply chain

Network vulnerability scanning on a period basis

External attack surface management (EASM) continuously running to discover new external-facing assets

Enterprise Security

Secure remote access

Storyline secures remote access to internal resources using Tailscale, a modern VPN platform built on WireGuard. We also use malware-blocking DNS servers to protect employees and their endpoints while browsing the internet.

Security Education

Storyline provides security training to all employees upon onboarding and annually through educational modules within Storyline’s platform security partner, Vanta. Storyline’s engineering leadership shares regular threat briefings with employees to inform them of important security and safety-related updates that require special attention or action.

Identity and Access Management

Storyline uses Auth0, a subsidiary of Okta, to secure our identity and access management. We enforce the use of phishing-resistant authentication factors, using WebAuthn exclusively wherever possible. Storyline employees are granted access to applications based on their role, and automatically deprovisioned upon termination of their employment. Further access must be approved according to the policies set for each application.

Vendor Security

Storyline uses a risk-based approach to vendor security. Factors which influence the inherent risk rating of a vendor include:

Access to customer and corporate data

Integration with production environments

Potential damage to the Storyline brand

Once the inherent risk rating has been determined, the security of the vendor is evaluated in order to determine a residual risk rating and an approval decision for the vendor.

Data Privacy

Regulatory compliance

Storyline evaluates updates to regulatory and emerging frameworks continuously to evolve our program.

Privacy Policy and Terms of Use

View Storyline’s Privacy Policy

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Security & Privacy